Our Quality Assurance Program is so effective, that we feel confident enough in it to offer a warranty for all of our services. We provide a 3 year workmanship warranty on any landscape we install and maintain, as well as any plant material that we install and maintain. Irrigation equipment that we install and maintain is also backed by a one year warranty. Warranties do not cover items such as annual plantings or situations or factors beyond our control.


Quality Assurance Program

SouthWest Landscape, Inc. believes that quality control is an essential key to be successful and we endeavor to always satisfy the customer. The following Quality Assurance Program has been developed over the past fifteen years and has been proven to meet our high standards, and ensures a consistently high level of service, and a well executed landscape management program.

Personnel

  • Our multi phase hiring process, ensures qualified employees with long term goals.
  • New employee's receive training certification prior to job placement and all employees attend monthly continuing education meetings.
  • Excellent employee retention results from good salaries and benefits.

Organizational Structure

  • Each work crew has a Team Leader which is responsible for the completion of work by all team members.
  • Team Leaders are overseen by a Site Supervisor which is responsible for daily scheduling and weekly site inspections
  • Site Supervisors schedule routine preventative maintenance work with the Irrigation Technician and the Pest Control Operator.
  • A Production Manager oversees the Site Supervisor and assists with Scheduling and also performs quality control inspections monthly.

Quality Control Reporting

  • Daily work logs are kept to identify completed work and assist in scheduling return visit needs.
  • Site Supervisors and Production Managers utilize "Property Evaluation Reports" during each site inspection. These reports are kept in the production office and are used to instruct the Team Leaders of items that need addressed in future site visits.
  • "Property Status Reports" are utilized as a communication tool between the production Managers and the customer. The reports offer information regarding the condition of the property, and suggestions for improvement.